An industrial website carries commercial weight for years after launch, and it needs an owner for that whole period.
Our industrial website support and maintenance covers technical stability, security patching, performance, content operations and the planned evolution of B2B websites, product catalogues and distributor portals. It gives internal teams a predictable route for improvements, so the platform keeps pace with the portfolio instead of drifting back into the legacy debt a rebuild was meant to clear.
Industrial website support deals with far more than downtime. On a manufacturer or distributor platform the expensive failures are quiet ones: a product page still showing a superseded specification, a datasheet route returning a missing file, an enquiry form that stopped delivering to the commercial inbox, or an ERP feed that has not refreshed stock and availability in weeks. Each of those pages keeps loading normally, so the problem tends to surface through a customer complaint rather than through monitoring. Maintenance should make that class of failure visible early, and give someone a clear remit to correct it.
Availability and error monitoring across the templates that matter, security and platform updates applied in a controlled sequence, verified backups that are periodically restored, scheduled testing of the journeys that carry commercial value, and a named point of contact who already knows how your build is put together. Where the site draws on ERP, PIM or CRM data, the integration layer is monitored alongside the platform itself, because a synchronisation that stops without raising an error is the failure teams discover last.
We keep the platform running and can publish on your behalf, while decisions about what a specification, a performance figure or a safety statement may say remain with your engineering, quality and legal reviewers. That boundary lets platform work move at its own pace and keeps product-claim substantiation with the people accountable for it, so a technical release is never held up by a review that belongs somewhere else.
Code Industrial is the industrial B2B practice of Code Barcelona, an agency building corporate websites and digital platforms since 2015. The same strategy, design and engineering team works on every industrial project, from the first scoping session through to life after launch.
The maintenance risk is specific to each platform. Industrial website maintenance starts from the product data, technical documents, integrations and buying journeys that cannot be allowed to fail without anyone seeing it.
What industrial companies ask before handing a platform over.
Support is shaped around the platform and the commercial weight it carries. It typically includes monitored platform and plugin updates, verified backups, security patching, performance review, integration checks against ERP or PIM feeds, technical content support, analytics review and a planned queue of improvements. A corporate site and a distributor portal used for daily ordering sit at opposite ends of that range, so the agreement is scoped from what the platform does rather than from a standard package.
Approval of what gets published. We keep the platform running and can publish on your behalf, while substantiation of a technical claim, a performance figure or a safety statement stays with your engineering, quality and legal reviewers. New functionality is scoped separately as well: a product configurator, a distributor login or a new ERP connection is a project with its own specification rather than something absorbed into a monthly retainer.
Response commitments are set against what the platform does. A corporate site that generates enquiries and a distributor portal used for daily ordering carry very different consequences when they fail, so the agreement separates them: a defined response window for incidents that halt commercial activity, and a working queue for improvements and smaller fixes. Escalation routes and out-of-hours cover are agreed at the same time rather than improvised during an incident.
Updates are assessed and tested before they reach production, particularly where custom components, ERP or PIM integrations, product data structures and third-party plugins are involved. Security patches are prioritised and moved through quickly, while feature updates follow the scheduled cycle. Each release is preceded by a verified backup with a rollback path prepared, which is a safer arrangement than unattended changes applied overnight to a heavily customised platform.
Maintenance usually starts after a build, a migration or a takeover. These are the services it follows on from.
A platform with no current owner, or one you would rather stop worrying about: tell us what you have and we will set out what industrial website maintenance should cover.