Industrial website integrations
ERP, PIM and document systems

Industrial website integrations
with ERP, PIM, CRM and DAM

A website becomes far more useful once it reflects the systems that hold the operational reality of the business.

We design industrial website integrations between digital platforms and the PIM, ERP, CRM, DAM, document-management and identity systems behind them. The priority is a dependable flow of product data, technical documentation and commercial information, scoped around the tasks a specifying engineer, a distributor or a procurement lead is trying to complete rather than around connecting systems for its own sake.

Scope
What is included

What industrial website integrations include

Source-of-truth decisions come first

Every one of our industrial website integrations begins with ownership. We map which system is authoritative for each type of data, who maintains it, how often it changes and what the website needs to expose. On a typical manufacturer that means the PIM owns product attributes, the ERP owns references, pricing and availability, the document system owns the current revision of every data sheet and certificate, and the CRM owns the customer relationship an enquiry belongs to. Settling that before any code is written avoids the common outcome: a second, unmanaged copy of critical product information living inside the website.

Connected where it carries commercial value

For industrial B2B, the usual focus is product and specification data, technical documents, distributor logins, customer-specific pricing, stock visibility and the lead context that reaches the sales team. We scope each interface around the buying or operational task it enables, then design for the failure states as carefully as for the normal path, because an integration serving quietly outdated figures does more damage over a long procurement cycle than one that visibly stops.

Checked before it is scoped

We establish what your ERP or PIM can expose before the integration is scoped rather than after. Older industrial systems often have no usable interface, a nightly export in a fixed format, or an internal owner with a long queue of other work. Where that is the case it is a conversation for week one, when the approach can still be adjusted, rather than a surprise once the project is running and the budget is committed.

case studies

Clients who trust us

Industrial and technical B2B companies we build and maintain platforms for.
Industrial B2B digital platforms

A decade of digital work
for industrial and technical B2B

Code Industrial is the industrial B2B practice of Code Barcelona, an agency building corporate websites and digital platforms since 2015. The same strategy, design and engineering team works on every industrial project, from the first scoping session through to life after launch.

19
industrial sectors we serve
1.550
technical documents migrated in one project, permissions and URLs intact
+10
years of digital delivery for industrial B2B
Integrations by segment
Who needs it

Which system holds the truth
in an industrial integration

For a distributor it may be the ERP. For a components manufacturer it may be the PIM, the DAM or the technical documentation system. Industrial website integrations start from where the data lives today and who is accountable for it.

Integration process
Four stages

How we run an industrial
website integration

Four stages. In industrial website integrations, much of the risk sits in the first one: source systems, data ownership, exceptions and the operating model after launch.

FEASIBILITY
01
01

What the source system can expose

This is where integration projects succeed or fail. Before scoping anything we establish what the system exposes, who owns it, and how quickly that owner can act.

What we establish

We establish which interfaces the source system exposes, how authentication works and what rate limits apply, before a single feature is scoped around it. Data quality in the source is inspected directly, since an integration inherits every inconsistency already sitting there, and we identify who internally owns that system and how quickly they can respond when a field needs to change.

Result

You receive a clear assessment. Where the source system cannot support the requirement reliably, we set out a more suitable approach before the work is scoped and priced.

DATA MODEL
02
02

The site model mirrors the source

The site needs a structure that reflects the source rather than fighting it. Mapping fields onto a content model built for something else is what produces brittle integrations.

What we define

We define exactly how each field maps between the source system and the site, and which fields are synchronised as opposed to edited directly on the site. Update frequency is set deliberately rather than left at whatever the tooling assumes, and for every field we decide which system wins when the two disagree, so that question is never resolved by accident in production.

Result

Anyone on the team can look at a field and know immediately where it comes from, which removes the guesswork that normally follows a discrepancy between the site and the ERP.

BUILD AND FAILURE HANDLING
03
03

What happens when the source is down

The connection is the straightforward part. What separates an integration that lasts from one that becomes a support burden is how it behaves when the other side stops responding.

What we implement

We build the connection itself, and the bulk of the work sits around it: caching with an expiry matched to how often the data really changes, and defined degraded behaviour for when the source does not respond, so the site serves the last known good data instead of an error. Every failure is logged with what happened and when, so a problem can be diagnosed rather than reproduced from scratch.

Result

When the ERP goes down for its maintenance window, visitors see the last synchronised data with a clear freshness stamp rather than a broken catalogue, because that scenario was designed for.

MONITORING
04
04

Silent failures made visible

A synchronisation that stops working without erroring is the worst outcome, because the site keeps serving product data that is quietly months old.

What we monitor

We track whether each synchronisation run succeeded, how long ago the last successful update landed, and the underlying error rate rather than only whether the connection is technically up. Alerts fire specifically when data stops arriving, which is the failure mode that matters most on a product catalogue and the one a simple uptime check will never catch.

Result

A synchronisation that has quietly stopped is flagged the day it happens, instead of being discovered a quarter later when someone notices the stock figures look wrong.

Industrial website integrations FAQ

What comes up when a site has to talk to the systems behind it.

Which systems can an industrial website integration connect to?

The answer depends on the interfaces available, the quality of the data and the business workflow around it. Typical industrial projects connect PIM, ERP, CRM, DAM, document-management and identity systems, and occasionally a configurator or a logistics platform. Older systems without a modern interface can often still be worked with through scheduled exports or an intermediate layer. We assess the real requirement before selecting the integration pattern.

Do we need to integrate everything at launch?

A staged approach is usually safer. We prioritise the data or workflow that creates the highest operational or buyer value, most often product and document data, establish a stable foundation and extend the platform once ownership and evidence support it. That also gives the internal owners of each source system a realistic sequence to work to rather than a single deadline pulling on several departments at once.

What happens if the connection fails?

The site degrades rather than breaks. Cached data continues to serve with a visible freshness stamp where that matters to the buyer, the failure is logged and alerted to whoever holds the support agreement, and no part of the page depends on the source being permanently available. For stock and pricing in particular, we agree in advance how stale a figure may be before the site stops showing it and directs the visitor to ask.

How often is the data updated?

Whatever the source supports and the use case needs. Pricing and stock in a distributor portal may need to be near real time; a product catalogue with stable specifications rarely needs more than a daily run; certificates and data sheets can be event-driven, refreshing when a new revision is approved. Synchronising more often than the data changes adds load to both systems without improving what a buyer sees.

Related industrial web development capabilities

Other industrial
web development capabilities

Integration work usually arrives with a portal or a catalogue rebuild attached. These are the services it most often sits with.

Website integrations

Start your industrial
website integration

A catalogue maintained twice, technical documents going out of date, or a distributor portal that needs current pricing: tell us which system holds the truth and we will set out how an industrial website integration should be approached.

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